Check out our frequently asked questions (FAQs) to see how Health Priority Systems can help you to successfully implement your CareLogic EHR, optimize your billing or clinical workflows, and maximize the benefits of your existing EHR.

What is EHR software?

EHR (Electronic Health Records) is the systematic collection of health information and records about a particular client. EHR means that there is a single, accurate and up-to-date client record across all providers assigned to the client’s care.

How does CareLogic enhance my ability to provide better client care?

EHR systems reduce the amount of time providers spend on documentation. This frees up practice hours for client care. By collecting all documentation from multiple providers in one system, collaboration and communication will improve.

Why should behavioral health practices implement CareLogic?

CareLogic helps organizations provide more informed client care with instant access to a client’s history and treatment information. According to a national study by the Department of Health and Human Services, 79 percent of providers stated that their practice functions more efficiently with EHR systems.

Why should I hire Health Priority Systems to assist with my CareLogic implementation?

Implementing an electronic health records system can be an overwhelming process for an organization of any size. Your organization is likely going to face resistance from multiple departments. The HPS team has assisted a large number of organizations successfully implement their systems by providing reassurance that the change will be good for the organization. This is accomplished by working with you to provide clear, detailed workflows for your staff to follow as they face this change. From administrative to clinical to billing, your staff will need to understand the new system and how to use it. By alleviating confusion and frustration, your organization will have a greater buy-in for your new CareLogic system. This environment of confidence and positivity will ensure a successful CareLogic implementation.

Additionally, the process for getting your organization set up to bill with any payer can be lengthy and intensive, with many details and timelines to manage. The HPS team can assist you with the application and testing process with each payer, to allow you to begin submitting claims with your CareLogic EHR as soon as possible.

How can Health Priority Systems improve my billing processes?

The HPS team has experience submitting and processing claims with a variety of payer sources, including:

  • Ohio Medicaid (MITS)
  • Board Payers (GOSH, MACSIS)
  • Medicare
  • Commercial Insurance
  • Self Pay/Client Statements

CareLogic offers a series of checks so only accurate and complete claims are sent. The system checks and catches billing errors before they are sent, reducing denial rates and increasing collections. HPS has also developed enhanced billing reports that allow you to check claim details before submitting your billing file, specifically for valid diagnosis and procedure codes.

How can Health Priority Systems improve my cash-flow?

Efficient billing practices, claims processing, and reporting can improve the behavioral healthcare providers’ cash-flow and provide a stronger cash position. We have helped numerous providers improve their cash flow by implementing an enhanced billing process through CareLogic software that includes:

  • Strengthening claim billing processes
  • Improvements in claim collection rates
  • Developing a payment remittance database
  • Identifying and resolving claim denials
  • Report creation to track specific billing and payment information
  • Providing revenue cycle activities, payment posting, receivable analysis
  • Overseeing monthly closing activities

How can I use my CareLogic system more efficiently?

Data Reporting: CareLogic is able to collect a tremendous amount of data, ranging anywhere from the most common diagnoses of the clients you serve, to the amount billed by each provider within your organization in any given month. However, being able to track and report on this data in a meaningful way can be challenging, especially when facing pressure from internal management or external stakeholders.

Whether it is a one-time need, or a status report to be run weekly, HPS can work with you to develop custom SQL reports that will pull the necessary data out of your CareLogic EHR. These reports can provide quantitative data that can support your grant writing, progress reports to your county board, or financial status to your board of directors.

Does CareLogic securely store client data and maintain HIPAA compliance?

CareLogic meets or exceeds all HIPAA requirements. Information is maintained in a SAS70 Type II certified, N+1 redundant data center, staffed 24x7x365 and outfitted with mantraps and biometric security. Qualifacts partners with VeriSign, the world’s largest trust services provider, and uses the most powerful commercial encryption available. Additionally, Qualifacts does not ‘cache’ data in clients’ PCs or laptops, so a lost or stolen laptop will not lead to the compromise of confidential data. (Source:

CareLogic also offers advanced levels of privileging setup, ensuring that different departments within your organization only have access to relevant and appropriate information (e.g. limiting access to client records) Additionally, all activity within the system can be tracked and used for auditing purposes. HPS offers experience with this complex setup and will work with you to determine the best option for your organization.

What does it mean that CareLogic is “Software as a Service”?

Software as a Service (often referred to as SaaS or cloud based software), is a software license and delivery model in which software is licensed on a subscription basis and is centrally hosted by the software vendor. Benefits include: lower setup cost (no hardware is purchased by the provider), seamless upgrades, reduced IT responsibility and 24/7 access to data. (Source:

How long is the CareLogic implementation period?

The average implementation timeline is four to six months.